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Sending by EMS is insured up to 20000 yen
value with no charge.
We have been sending several thousand packages to overseas
by now.
Damages have not been zero but it is still about 0.3% in
the every EMS shippings we sent.
We will
pay insurance charge to cover 100 % of the item
value even it is more than 20000 yen as we think we must
take responsibility for international shipping. |
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Exceptions
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1) Insurance is covered for the value up
to the amount on the EMS shipping slip.
If you want the package to be sent at the lower value for
some reasons, the insurance will only
be covered up to the amount.
2) We only can pay insurance charge when
we use EMS.
Other shipping methods, please see the section below.
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If you find a damage when you receive the
package from us, please contact us first.
We will advise you how the insurance claim going.
Don't give up claiming the damage !
We know how to claim insurance and we are always on your
side ! |
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Important
Note :
Please DO NOT send the package back to
us unless we advise you.
Shipping charge from you is NOT covered by the insurance
which means that nobody can pay
the shipping charge from you. |
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| Package
sent by other than EMS |
Unfortunately, other shipping methods by
post office don't offer insurance.
We strongly recommend you use EMS for high value items.
Other carrier such as Fedex or UPS, they charge insurance
fee.
Charge is depending on the item. You will pay
the insurance if you want. |
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